1. Agreement to Terms
By purchasing, accessing, or using ResumeUpscale services, customers agree to the applicable Terms of Service and Privacy Policy.
2. Services
ResumeUpscale provides premium resume, LinkedIn, cover-letter, and related rewrite or revision services.
Services may include intake review, strategic rewriting, formatting, revision handling, and secure document delivery. Specific deliverables and rewrite entitlements may depend on the purchased plan.
3. Eligibility and Customer Accounts
You must be at least 18 years old or the age of majority where you live, and otherwise legally able to enter into a binding agreement, to use ResumeUpscale services. If you purchase services on behalf of another person or organization, you represent that you have authority to do so.
If ResumeUpscale provides account, portal, or access credentials, you are responsible for maintaining their confidentiality and for activity occurring through your access, except to the extent caused by ResumeUpscale.
4. Purchases, Payment, and Checkout Terms
Pricing, package scope, included deliverables, optional add-ons, and payment timing are described at checkout, in service materials, or in other applicable purchase documentation.
You agree to provide accurate payment and billing information and authorize ResumeUpscale and its payment processors to charge for the services you select. Payment processing may be handled by third-party providers such as Stripe or similar processors.
Package-specific refund, revision, rewrite, delivery, cancellation, and package-scope terms presented at checkout or in the applicable service description control to the extent they differ from these general Terms.
5. Customer Intake and Cooperation
After purchase, you may be asked to complete an intake, upload source materials, respond to questions, clarify goals, identify job targets, and provide supporting context needed for ResumeUpscale to perform the service.
Delays, inaccuracies, incomplete responses, or missing materials may affect delivery timing, revision quality, or the scope of support ResumeUpscale can reasonably provide.
6. Customer Responsibility for Accurate Information
You are responsible for providing accurate, lawful, and complete information and materials, including resume history, achievements, credentials, dates, job targets, and supporting context.
ResumeUpscale may edit, reorganize, rewrite, strengthen, and format submitted materials, but ResumeUpscale relies on customer-provided information and does not independently verify every statement, date, credential, employment detail, legal eligibility claim, or factual claim. You remain responsible for reviewing final documents before use.
7. Permission to Use Submitted Materials
Customers retain ownership of the resumes, career materials, supporting documents, and other information they submit to ResumeUpscale.
You grant ResumeUpscale a limited, non-exclusive permission and license to use, store, reproduce, format, edit, adapt, transmit, process, and create internal working copies of submitted materials only as reasonably necessary to provide, support, review, revise, format, quality-check, deliver, troubleshoot, secure, document, and internally improve the purchased service, consistent with the Privacy Policy.
This permission includes the use of submitted materials within ResumeUpscale’s workflows and through service providers or internal tools reasonably used to operate, maintain, secure, and improve the service. ResumeUpscale does not acquire ownership of submitted materials.
8. ResumeUpscale Materials and Intellectual Property
ResumeUpscale retains rights in its service materials, internal methods, templates, formatting systems, workflows, software, and brand assets.
9. Deliverables and Customer Use
After payment and delivery, customers may use the final deliverables ResumeUpscale provides for their own job search, networking, and professional purposes.
Unless ResumeUpscale gives written permission, customers may not copy, resell, redistribute, publish as templates, commercially exploit, or otherwise use ResumeUpscale’s internal templates, frameworks, workflows, methods, or service materials outside the intended customer use of purchased deliverables.
10. Delivery, Access, and File Availability
ResumeUpscale may deliver completed files through download links, customer-access portals, email, or other secure delivery methods chosen by ResumeUpscale. ResumeUpscale may use access controls, expiration rules, revocation controls, or redelivery procedures to support service operations and security.
File availability may be time-limited, subject to maintenance, or affected by technical issues, access expiration, revocation, or record-retention practices. Customers should download and retain final deliverables promptly after delivery.
ResumeUpscale may offer redelivery or support at its discretion, but redelivery is not guaranteed after the applicable access period, support window, or record-retention period has ended.
11. Revisions, Review, and Final Approval
ResumeUpscale may offer revision or rewrite opportunities depending on the purchased service, package scope, and any applicable ResumeUpscale policies. Revision timing, rewrite availability, and scope may vary by plan or service type.
Revision requests must be submitted within the timeframe stated at checkout, in the applicable service policy, or communicated for the purchased package.
Customers remain responsible for reviewing and approving final deliverables before use, including confirming that information is accurate, lawful, and appropriate for their intended application or professional use.
12. Payments, Refunds, and Cancellations
Payment is due as described at checkout.
ResumeUpscale provides customized, personalized services. Work may begin shortly after purchase, including intake review, service setup, research, drafting, formatting, revision planning, or related preparation.
Because each order is custom-prepared, sales are final once work has begun, except as required by law or expressly stated at checkout or in an applicable ResumeUpscale policy.
If you believe there is a billing issue, please contact ResumeUpscale before initiating a chargeback. ResumeUpscale may retain and use order records, intake submissions, delivery records, access or download logs, revision history, and support communications to investigate and respond to payment disputes.
13. No Employment Guarantee
ResumeUpscale does not guarantee interviews, recruiter outreach, callbacks, job offers, salary increases, promotions, admissions, visa or immigration outcomes, employment outcomes, or any other specific career or application result.
14. Acceptable Use and Prohibited Conduct
You may not use ResumeUpscale services in a way that is unlawful, fraudulent, abusive, deceptive, infringing, harassing, defamatory, malicious, or harmful to ResumeUpscale, its users, its service providers, or others.
You may not submit information or materials that you do not have authority to share, that violate third-party rights, that contain malware or other harmful code, or that are materially false or misleading. You may not attempt to interfere with the security or operation of the service.
15. Third-Party Services and Service Providers
ResumeUpscale may use third-party service providers for payment processing, hosting, storage, email delivery, security, analytics, document processing, customer support operations, and AI-assisted service support.
ResumeUpscale may also use internal software tools, AI-assisted tools, and third-party service providers to help provide, support, secure, troubleshoot, and improve the service, as further described in the Privacy Policy.
Third-party providers may experience outages, delays, changes, or limitations beyond ResumeUpscale’s direct control. ResumeUpscale is not responsible for third-party services except to the extent required by law.
16. Confidentiality and Security Limits
ResumeUpscale will handle submitted materials with reasonable care and use reasonable administrative, technical, and organizational safeguards, but cannot guarantee absolute confidentiality or security in all circumstances.
You understand that no online service, file transfer, storage system, or communications channel can be guaranteed completely secure or uninterrupted.
17. Service Availability and Changes
ResumeUpscale may change, improve, limit, pause, suspend, or discontinue parts of the service at any time, including by updating features, workflows, file-delivery methods, or service processes.
The service may experience maintenance windows, outages, delays, software issues, provider disruptions, or other operational interruptions. ResumeUpscale is not responsible for delays or interruptions caused by factors outside its reasonable control.
ResumeUpscale is not responsible for delay or failure to perform caused by events beyond its reasonable control, including internet or hosting outages, payment processor outages, email provider outages, storage or service-provider outages, natural disasters, power failures, cyberattacks, labor disruptions, government actions, emergencies, or similar events.
18. Disclaimers
ResumeUpscale provides professional document-preparation, editing, revision, formatting, and delivery support. The service is not legal advice, financial advice, tax advice, immigration advice, recruiting representation, or a guarantee of career outcomes.
Deliverables are based on customer-provided information and should be independently reviewed by the customer before use or submission.
Except as required by law, the service and deliverables are provided on an “as is” and “as available” basis. ResumeUpscale disclaims warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
19. Limitation of Liability
To the fullest extent permitted by law: (1) ResumeUpscale will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business opportunity, goodwill, data, or employment-related opportunity, arising out of or related to the use of the service; and (2) ResumeUpscale’s total liability for any claim related to a service is limited to the amount you paid for the specific service involved.
20. Indemnification
You agree to defend, indemnify, and hold harmless ResumeUpscale and its affiliates, personnel, and service providers from claims, losses, liabilities, damages, costs, and expenses arising out of or related to your submitted materials, inaccurate information, unauthorized materials, misuse of the service, or violation of these Terms.
21. Changes to These Terms
ResumeUpscale may update these Terms of Service from time to time to reflect changes in law, services, business operations, or service providers.
Updated Terms will become effective when posted unless a different effective date is stated. Your continued use of the service after updated Terms become effective may constitute acceptance where permitted by law.
22. Governing Law and Disputes
These Terms of Service are governed by the laws of the State of California, without regard to conflict-of-law principles, except where applicable law requires otherwise.
Any dispute or claim arising out of or relating to the service or these Terms will be resolved in the state or federal courts located in California, unless applicable law requires a different forum. Each party consents to personal jurisdiction in those courts where permitted by law. Either party may still bring an eligible claim in small claims court.
23. Miscellaneous
If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
ResumeUpscale’s failure to enforce a provision of these Terms is not a waiver of that provision. ResumeUpscale may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets. Sections that by their nature should survive termination or completion of the service will survive.
ResumeUpscale may provide notices and communications electronically, including by email, website posting, checkout notice, account or portal message, or other service-related communication.
24. Contact
If you have questions about these Terms of Service, please contact ResumeUpscale at support@resumeupscale.com.